1 billion+
AI is part of everyday search behavior
OpenAI says ChatGPT now reaches more than 1 billion weekly active users. More people have an AI tool available when they want answers, comparisons, and recommendations.
OpenAI sourcePractical support for a changing customer landscape
Help customers find your business, trust what they see, and get better service.
epikoin helps small businesses improve how they appear in AI search and across the web, manage their online reputation, and identify practical ways to improve customer service.
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AI Search Presence Review$595 one time
See how your business appears in AI search, where competitors show up, and what is actually worth improving.
Review My AI Search PresenceIf there is little to fix, we will tell you that too.
OpenAI: ChatGPT reaches more than 1 billion weekly active users
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Anthropic: About 49 percent of jobs have seen at least a quarter of their tasks performed using Claude
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xAI: Grok supports real time web search and xAI reports more than 1 million API calls per day
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Why this matters now
Your customers and your business are already operating in a different information environment.
AI is changing where people ask questions and how work gets done. That makes clear business information, a strong public reputation, and efficient customer service processes more important, not less.
49%
AI is already part of real work
Anthropic reports that about 49 percent of jobs have seen at least a quarter of their tasks performed using Claude. The opportunity is to understand where better processes, tools, or AI can genuinely help.
Anthropic source1M+
AI tools are connecting to current web information
xAI says Grok supports real time web search and reports more than 1 million API calls per day. Accurate public business information now has more places where it can matter.
Where to start
Choose the support that fits your business
Explore the four areas below, then select any service to see full details.
AI Search
See how your business is represented in AI search and address important gaps when needed.
Google Business Profile
Set up, organize, and keep your Google Business Profile current.
Reputation
Manage review responses and understand recurring customer feedback.
Customer Service
Identify workflow friction and practical opportunities to improve service.
Explore Each Service
Select a service below to view a full description, what's included, and how it can help your business.
AI Search and Visibility
AI Search Presence ReviewBest for: understanding how your business appears in AI search and across the web
$595 one time
Start here
AI Search Presence Review
Best for: understanding how your business appears in AI search and across the web
The problem
You’ll walk away knowing how AI currently represents your business, where competitors are gaining visibility, which gaps matter most, and the five highest priority actions worth taking.
What we do
This is not an automated scan or a generic SEO checklist. We combine AI assisted research with human review and customer experience judgment to separate meaningful opportunities from things that are not worth your time or money.
What’s included
- 10 real customer searches selected based on how customers are likely to look for businesses like yours
- ChatGPT + Google AI search testing
- Competitor comparison against up to 3 relevant competitors
- Source and accuracy review of your website, Google Business Profile, Yelp, and up to 5 additional relevant sources selected based on your industry
- Identification of incorrect, missing, inconsistent, weak, or confusing business information
- 5 to 7 page AI Search Presence Report with High / Medium / Low / Not Worth Acting On priorities
- Your Top 5 Recommended Actions
Not included: listing implementation, technical SEO, schema implementation, website development, full content strategy, advanced integrations, additional locations, unlimited competitors or searches, or any guarantee of AI ranking, recommendation, or citation.
Next step
Review My AI Search PresenceTypically within 5 business days
AI Search Presence SetupBest for: turning your Review's top findings into fixed, published corrections
$895 one time
After Review
AI Search Presence Setup
Best for: turning your Review's top findings into fixed, published corrections
The problem
Turn the highest impact findings into action.
We address the most important issues identified in your Review that fall within epikoin’s defined scope.
What’s included
- Up to 5 highest priority actions
- One action = one defined correction, creation, or optimization task on one source or profile
- Up to 2 copy ready website sections, each up to approximately 400 words
- One round of factual corrections
- Final consistency review and completion summary
Important: client side identity, phone, video, or other verification steps remain your responsibility. Third party processing time is outside epikoin’s active delivery time.
Next step
Start with the AI Search Presence Review →
AI Search Presence MonitoringBest for: catching meaningful changes in AI search without ongoing legwork
$349 per quarter
After Review
AI Search Presence Monitoring
Best for: catching meaningful changes in AI search without ongoing legwork
The problem
Stay informed as AI search changes without paying for unnecessary activity.
Every quarter
- Retest the same 10 priority customer searches
- Check ChatGPT + Google AI search
- Compare the same 3 relevant competitors
- Review up to 5 priority external sources
- Flag meaningful visibility, accuracy, competitor, or source changes
- Up to 2 straightforward profile or listing corrections when allowed
- Concise 1 to 2 page quarterly update
If nothing meaningful changed, we say so. We monitor for meaningful change, not activity for activity’s sake.
Next step
Start with the AI Search Presence Review →
Google Business Profile
Google Business Profile Setup and OptimizationBest for: getting a new or messy Google Business Profile fully set up
$199 one time
Available on its own
Google Business Profile Setup and Optimization
Best for: getting a new or messy Google Business Profile fully set up
The problem
For a new or existing profile that needs to be created, completed, cleaned up, or organized.
What’s included
- Core business details, categories, services, hours, and links
- Profile cleanup and organization
- Completion of relevant available profile fields
- Standard verification guidance when needed
Not included: reinstatement support, appeals, ownership disputes, repeated verification assistance, technical SEO, website work, paid advertising, or ranking guarantees.
Next step
Google Business Profile UpdatesBest for: keeping an existing Google Business Profile active every month
$129 /month
Available on its own
Google Business Profile Updates
Best for: keeping an existing Google Business Profile active every month
The problem
Keep your Google Business Profile current and active with useful, human reviewed updates.
What’s included
- Up to 4 text based profile posts per month
- Posts based on client provided updates, approved business information, and relevant evergreen content
- Monthly accuracy review
- Special or temporary hours updates
- Up to 2 routine factual changes per month
Not included: custom graphics, paid advertising, social media management, website content, unlimited changes, SEO campaign management, or ranking guarantees.
Next step
Reputation
Reputation ManagementBest for: responding to reviews and understanding recurring customer feedback
$299 /mo per location
Available on its own
Reputation Management
Best for: responding to reviews and understanding recurring customer feedback
The problem
epikoin handles routine Google review responses, identifies recurring reputation patterns, and brings sensitive or important issues to your attention.
What’s included
- Management of up to 30 new Google reviews per month per location
- Human reviewed responses based on what the reviewer actually said
- Green / Yellow / Red routing under your approved Response Playbook
- Customer review pattern tracking and monthly reputation insights
- Cross reputation signal detection when sufficient information exists
- Employee/customer theme comparison when you provide eligible data from an authorized source
- Up to 3 employer review response drafts per month when eligible data is supplied
- Monthly Executive Reputation Brief
Volume protection: we notify you at 25 reviews as you approach the included limit. Additional eligible reviews above 30 are $10 each. If your volume consistently exceeds the standard plan, we’ll discuss a better fit option.
Not included: review solicitation campaigns, fake or incentivized reviews, social media community management, PR or crisis communications, legal advice, or unlimited consulting.
Next step
Customer Service
Customer Service Workflow ReviewBest for: identifying workflow issues, delays, and practical improvement opportunities
$1,495 one time
Available on its own
Customer Service Workflow Review
Best for: identifying workflow issues, delays, and practical improvement opportunities
The problem
You’ll walk away knowing which issues are worth addressing now, where technology may help, where AI or automation could create real value, and which parts of the customer experience should remain human.
What we do
We do not begin by looking for something to automate. We begin by understanding how the work actually happens.
What’s included
- One business location or operating unit and one primary owner or manager contact
- Structured pre review questionnaire
- One 60 minute working session
- Review of up to 3 customer service workflows
- High level assessment of how existing tools support those workflows, based on information you provide
- Review of up to 5 relevant documents or approximately 25 pages
- 6 to 8 page Customer Service Workflow Review
- One 30 minute findings review
Do NowHighest value improvements worth addressing first.
Consider NextUseful opportunities that are less urgent.
AI OpportunitiesWhere AI or automation may provide meaningful value.
Leave AloneProcesses that work well, should remain human, or would become more complicated than necessary.
Not included: system logins, configuration or integration audits, implementation, custom automation builds, software configuration, employee interviews, training, SOP development, multiple departments or locations, extensive process redesign, or ongoing consulting.
Next step
Review My Customer Service WorkflowTypically within 7 business days
You can use one service or several. Not sure where to start? Tell us what you're trying to improve.
A quick overview
Why these services matter and where epikoin can help.
This short visual overview explains how AI search, public reputation, and customer service workflows are changing, and where each epikoin service fits.
Need something more customized?
Some needs go beyond the scope of our standard services.
Contact us to discuss what would be most useful for your business.
FAQ
Clear answers before you buy.
Can you guarantee that ChatGPT or Google AI will recommend my business?
No. AI platforms control their own search, retrieval, ranking, and recommendation systems. We show you what is currently visible, identify controllable gaps, and prioritize improvements worth considering. We do not guarantee ranking, recommendation, or citation.
Does the AI Search Presence Review include fixing everything you find?
No. The $595 Review is the diagnostic. AI Search Presence Setup is available afterward only when the Review identifies enough meaningful within scope work to justify it.
What if my AI Search Presence Review finds very little to fix?
That is a successful outcome. We will tell you when your presence is in good shape and identify only the improvements we genuinely believe are worth considering.
Why is AI Search Monitoring quarterly instead of monthly?
Because the goal is to look for meaningful change, not create activity to justify a monthly report. If nothing meaningful changed, we say so.
Do you automatically recommend AI in the Customer Service Workflow Review?
No. We start with the workflow, not the technology. The right recommendation may be a process change, clearer ownership, better use of an existing tool, AI, automation, or leaving the process alone.
Are all businesses eligible?
No. Regulated, sensitive, high volume, or multiple location businesses may require additional review or may not fit a standard epikoin service. Healthcare and certain PHI related categories are not accepted for the standard reputation management service.
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Tell us what you want to understand or improve.
Tell us which service you are interested in, or describe what you are trying to improve. We will confirm fit and next steps. No payment is taken through this form.
Prefer email? hello@epikoin.com